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17 March 2025

Apifon Introduces ApiBOT to empower a Faster, Smarter Customer Experience

We’re thrilled to introduce ApiBOT, your new digital agent that is designed to eliminate waiting time and delays and provide instant support whenever you need it — anytime, anywhere!

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Why You’ll Love ApiBOT? Because it’s Fast, Reliable, Bilingual and Available 24/7!

  • Real-Time Responses 24/7: At Apifon, we know that your business never sleeps. Get immediate solutions and answers whenever you need them. By reducing the asynchronous communication with the provision of immediate responses, we empower you to focus more on your business – making time irrelevant.
     
  • Enhanced Efficiency: The ApiBOT handles frequently asked questions related to platform navigation, billing inquiries, password resets -to name a few-, allowing our Customer Experience Team to deep-dive on complex inquiries that require special attention. This seamless blend of AI technology and human expertise ensures that you receive accurate and tailored solutions that improve your overall Customer Experience.
     
  • Hassle-free interaction: The ApiBOT is easy to interact with and can be accessed directly from the Apifon platform and our website (apifon.com).
     
  • Bilingual Capability: Whether you speak Greek or English, ApiBOT is here to make your life easier by offering instant responses to common questions and everyday issues.

How It Works

Powered by AI technology and advanced algorithms, ApiBOT delivers accurate and helpful responses. For issues that need personalized attention, it seamlessly escalates the request to our Customer Experience Team, ensuring you always get the right support and frictionless experience.

Innovation That Puts You First

? We’re taking Customer Experience to the next level because we know that great conversations start with great support! We can’t wait for you to try it and let us know your experience!


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Apifon

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